Terms of service

Terms & Conditions 

YONDA Group Pty Ltd ACN 635 777 454 

ACCOMMODATION ACCESS VOUCHER MARKETPLACE TERMS AND CONDITIONS 

Welcome to Affordable Holidays, powered by YONDA Group! 

We are an online marketplace that facilitates the sale of Accommodation Access Vouchers. 

The purchase of Accommodation Access Vouchers made by you are made under these specific terms and conditions, together with the YONDA Holiday Club T&C’s and any Accommodation Provider specific T&C’s listed under the Accommodation Offer. 

These terms and conditions, which may be amended from time to time, apply to all YONDA services directly or indirectly made available online, through any device, or by email. By using the Affordable Holidays website, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below. 

  1. Extent and Role of Affordable Holidays

Through the website www.affordableholidays.shop, Affordable Holidays (powered by YONDA) provides an online platform through which Accommodation Access Vouchers can be purchased on various types of temporary accommodation that is promoted from time to time. 

At the time you purchase your Accommodation Access Voucher, YONDA acts solely as an intermediary between you and the accommodation provider as YONDA does not sell temporary accommodation under its own name. YONDA communicates the details of your reservation to the relevant accommodation provider and sends you a confirmation email on behalf of the accommodation provider. 

YONDA is responsible for the transaction process on www.affordableholidays.shop, as such, YONDA manages transaction disputes should payment process issues occur. In addition, if there are any questions, remarks or complaints about the booking, hotel or the transaction, please contact us directly. 

  1. Reliance on Third Party Information and Services

When providing our services, the information that we disclose is based on the information provided to us by accommodation providers. Although we will use reasonable care in performing our services, we will not verify if, and cannot guarantee that, all information is accurate, complete, or correct, nor can we be held responsible for any errors, any interruptions (whether due to any temporary and/or partial breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information, or non-delivery of information. 

  1. Privacy and Cookies

The privacy of all Affordable Holidays & YONDA users is respected. No data of any kind is shared with anyone outside of the YONDA group and its direct partners associated directly with the accommodation booking. For more information, please see Privacy and Cookies in the footer of the YONDA website. 

  1. Payment and Prices

Payments are immediately due when ordering all Accommodation Access Vouchers. Payments can be made by Visa, MasterCard, Amex, PayPal. All payments made are safe and secure and are SSL encrypted through Stripe.  

Payment is also requirement upon redemption of any vouchers at the time of booking, vouchers must be redeemed before the expiry date of the voucher as noted within the voucher receipt email.  

  1. Cancellation of Accommodation Access Voucher Order

All Accommodation Access Vouchers purchased through www.affordableholidays.shop are non-refundable and all transactions are final at the time of purchase.  

  1. Validity Period of Accommodation Access Vouchers

All Accommodation Vouchers have a minimum validity period of 12 months in which to redeem. Vouchers can not be extended past the validity period. 

  1. Redeeming an Accommodation Access Voucher

Accommodation Access Vouchers are redeemable for only accommodations that are shown on the purchased voucher, bookings and availability can be found at www.affordableholidays.com.au. All bookings must be through YONDA and it is not possible to make your booking and redeem your accommodation voucher directly at the hotel. Should you require YONDA Call Centre booking assistance a service fee of $25 applies per room. 

Blackout dates apply, please refer to your accommodation voucher or www.affordableholidays.com.au and the property specific to your accommodation voucher. 

After the redemption of the Accommodation Access Voucher, you will receive the booking confirmation via email. You can then print this booking confirmation and show it to the property upon check-in. Please also ensure you have supporting identification with you should the property request this upon arrival. 

It is not possible to redeem your accommodation voucher for cash or any other type of credit. 

  1. Cancel, amending or Modifying Accommodation Booking

All bookings through the voucher program cannot be cancelled but the booking date can be amended pending availability. For booking amendments contact YONDA with your booking confirmation reference on 1800 096 632. Booking amendment attract a fee of $50.00 unless protection insurance has been purchase in which case there are no amendment fees applicable. 

  1. Accommodation Stay Complaints & Issues

If you have complaint or issue with the accommodation (you are staying in), please liaise with the property directly. YONDA is not liable for any claims or complaints about the property you have selected to stay in. 

  1. Communication 

When purchasing you Accommodation Access Voucher you are required to register providing your full name and a valid email address. You agree to provide accurate and complete information in accordance with YONDA Holiday Club Marketplace T&C’s. 

By completing a booking or by ordering an accommodation voucher, you agree to receive (i) an email that we may send to you prior to your arrival date with information on your destination and reservation and (ii) an email which we may send to you after your stay inviting you to complete a feedback form. You also agree to sign up to receive ongoing communication from YONDA from time to time with various offers and deals related to travel and travel products. 

  1. 11. Disclaimer
  1. (Security) YHC does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with your use of the Platform. You should take your own precautions to ensure that the process you employ to access the Platform does not expose you to the risk of viruses, malicious computer code or other forms of interference. 
  1. (Introduction service) YHC is a medium that facilitates the introduction between Travellers and Providers for the purposes of buying and selling Travel Services. YHC simply collects a Commission in consideration for providing this introduction service and does not have any obligations or liabilities to, and is not a party to any contract between, Travellers and Providers in relation to such Travel Services or otherwise resulting from the introduction. 
  1. (Limitation of liability) To the maximum extent permitted by applicable law, YHC excludes completely all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to the Platform for its use or any Travel Services provided by any Provider. This includes the transmission of any computer virus. 
  1. (Disclaimer) All express or implied representations and warranties are, to the maximum extent permitted by applicable law, excluded. Where any law (including the Competition and Consumer Act 2010 (Cth)) implies a condition, warranty or guarantee into this agreement which may not lawfully be excluded, then to the maximum extent permitted by applicable law, YHC's liability for breach of that non-excludable condition, warranty or guarantee will, at our option, be limited to: 
  • in the case of Travel Services, the supply of the Services again, or the payment of the cost of having them supplied again. 
  1. (Indemnity) You agree to indemnify YHC and its employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from you or your representatives': 
  • breach of any term of this agreement; 
  • use of the Platform; or 
  • your provision or receipt of Travel Services from another User. 
  1. (Consequential loss) To the maximum extent permitted by law, under no circumstances will YHC be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with the Platform, this agreement or their subject matter, or any services provided by any Provider (except to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth)). 
  1. 12. Governing Law

GOVERNING LAW AND JURISDICTION 

This agreement is governed by the law applying in Queensland, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum. 

WAIVER 

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver. 

SEVERANCE 

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected. 

JOINT AND SEVERAL LIABILITY 

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally. 

INTERPRETATION 

(singular and plural) words in the singular includes the plural (and vice versa); 

(gender) words indicating a gender includes the corresponding words of any other gender; 

(defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning; 

(person) a reference to "person" or "you" includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity; 

(party) a reference to a party includes that party's executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee; 

(this agreement) a reference to a party, clause, paragraph, Table, exhibit, attachment or annexure is a reference to a party, clause, paragraph, Table, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all Tables, exhibits, attachments and annexures to it; 

(document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time; 

(headings) headings and words in bold type are for convenience only and do not affect interpretation; 

(includes) the word "includes" and similar words in any form is not a word of limitation; and 

(adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision.