Refund policy

REFUNDS, CREDIT AND COMPLAINTS (SEE SECTION 11.1 of MARKETPLACE TERMS & CONDITIONS)

11.1 COMPLAINTS

  1. Any Traveller complaints should be directed to YHC and not to the Provider directly. Any requests for a refund or store credit (YHC Travel Credit) should be made in accordance with clause 9.4 and 9.5 below.

11.2 REFUNDS

  1. Any refund requests in relation to any Bookings or Travel Services should be made directly to YHC. Any such request will be subject to the Provider's policies or terms and conditions.
  2. All payments made to YHC for Travel Services are deemed to be made to the Provider and YHC is not responsible for any refunds a Provider may be required to give. Despite this, the Provider may refund the Traveller where the Traveller seeks a refund from the Provider, and the Provider has refunded that amount to YHC.
  3. The Provider is solely responsible for the supply and provision of returns and refunds of any Travel Services booked. Each Provider will have their own refund and return policy and it is strongly encouraged that the Traveller check with the relevant Provider before confirming the booking. Whilst Providers are obliged by law to provide a refund, return or permit a cancellation, YHC makes no representations that Providers will comply with such obligations and accept no responsibility if they fail to do so. All refunds and cancellation fees are subject to the Traveller's rights under the ACL.
  4. Any Subscription Fees and Commission received by YHC are non-refundable unless YHC has materially breached this agreement.